Refund & Return Policy

Cancellation of Orders

You can cancel your order before we grind the grains of your order, from your account or by calling our customer service. In such a case we will refund any payments already made by you for the order.

Any fraudulent transaction by customers or any transaction which defies the terms & conditions of the website can be canceled at our sole discretion.

Return Policy

You shall be entitled to return the product in the following cases:

• Wrong order being delivered
• Grains are spoilt, damaged, or deteriorated in quality
• The packaging has been tampered, damaged, or spilled at the time of delivery

Return Process

1. Contact us within 12 hours of delivery via your account or customer service
2. Provide order details and reason for return
3. We will arrange pickup of the returned product
4. Upon verification, a credit note will be issued for the value of returned products

Refund Policy

Once your return is verified and approved, we will process your refund according to the following timeline:

The credit note issued will be credited to your account on our website and can be used to pay for subsequent orders. Credit notes do not expire and remain valid for future purchases.

Refund Methods

• Store Credit: Instant credit to your account for immediate use
• Original Payment Method: Refund to original payment method (where applicable)

Contact Information

For any questions regarding returns or refunds, please contact our customer service team through your account or call us directly. Our team is available to assist you with the return and refund process.